Call Center Sales Manager

RIVO Holdings•San Diego, CA

1d•$70,000 - $150,000

About The Position

RIVO has built success in Sales by promoting from within. Now, we’re breaking tradition to welcome an experienced Call Center Sales leader from outside our organization! We’re looking for a passionate, driven, and results-focused Call Center Sales Manager who thrives on helping others succeed and developing entry-level sales agents into top performers—a true leader. At RIVO, competence is a must—but attitude is everything! We value servant leadership, open communication, collaboration, accountability, and a genuine desire to coach and inspire. This is more than managing—it’s an opportunity to lead with purpose and make an impact on our growing organization. If you’re passionate about building strong teams and leading others to success—we want to hear from you! Who We’re Looking For: High-energy, passionate leader who helps others grow. Servant leader —collaborative and team-focused. Results-driven with relentless commitment to goals. Resilient and adaptable in a fast-paced environment. Motivator who inspires through continuous coaching and development. Comfortable leveraging data and KPIs to drive performance and continuous improvement.

Requirements

5+ years proven success meeting or exceeding sales targets in a Call Center or Telesales environment, including 2+ years in a leadership or training role.
Demonstrated success in developing high-performing teams through leadership and development.
Skilled in training negotiation, closing techniques, and consultative selling strategies.
Strong ability to leverage KPIs and performance data to drive continuous improvement.
Familiarity with CRM systems and Microsoft Office Suite; experience with Five9 and proprietary CRM platforms is a plus.

Responsibilities

Lead and inspire a high-performing sales team to consistently exceed quotas.
Establish clear goals, track KPIs, and implement data-driven strategies for success.
Coach and develop team members through call monitoring, one-on-one sessions, and group training.
Analyze performance metrics to identify trends, optimize processes, and drive results.
Partner with QA and Training teams to maintain quality, compliance, and continuous agent development.
Collaborate cross-functionally to align sales initiatives and enhance overall performance.
Support onboarding and training for new hires while upholding company standards.
Provide senior leadership with regular reports on KPIs, goal attainment, and team performance.

Benefits

Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority
Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence