Call Center Sales – Appointment Setter | Uncapped Commissions
About The Position
Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads—no cold calling—and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
Requirements
- 1–2 years of sales or call center experience with proven track record of meeting goals.
- High-energy, outgoing, and ambitious personality.
- Passion for exceeding expectations and delivering great service.
- Experience handling objections with confidence.
- Eagerness to learn with solid computer skills and openness to coaching.
- Reliability, professionalism, and the ability to thrive in a fast-paced environment.
- Strong listening skills, attention to detail, and a patient, service-oriented mindset.
- Adaptability and positivity when things get busy.
Responsibilities
- Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
- Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
- Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
- Use our CRM to record interactions, update customer details, and manage call dispositions.
- Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
- Deliver an exceptional first impression and uphold the Express Flooring customer experience.
Benefits
- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
