Call Center RN (PRN)
About The Position
Our mission: 'To provide comfort and care through life's journey." Position Summary Responsibilities include triage calls from patients/families, facilities/physicians and HIA Health staff and assist as needed. Coordination of the interdisciplinary team staff to meet the needs of the caller. Typical work hours are from 8 am to 5 pm, Monday through Friday. This position in a PRN (as needed) status. HIA has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Pay Range: Starting at $27.81 - $41.72/hour (depending upon experience) HIA Health has HEART Honor - I accept the honor of service to hospice patients, families, and communities. Excellence - I strive for excellence in my work, as we stand on hallowed ground. Attitude - I choose a positive attitude at work. Respect - I treat people with the same respect I wish to be given. Teamwork - I value everyone’s contribution in delivery of care, operation of the organization and stewardship of our resources. Expectations of all HIA Health Employees Support the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.
Requirements
- LPN or RN degree; BSN preferred
- Superior clinical skills
- Excellent customer service skills
- Ability to direct staff
- Strong communication skills
- High level of organizational and prioritization skills and attention to detail
- Licensure in North Dakota and Minnesota required (or willing to become dual licensures following employment offer)
Nice To Haves
- Certified Hospice and Palliative Care Nurse preferred
Responsibilities
- triage calls from patients/families, facilities/physicians and HIA Health staff and assist as needed
- Coordination of the interdisciplinary team staff to meet the needs of the caller
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What This Job Offers
Education Level
Associate degree
