Call Center RN- After Hours/Weekends

Erlanger Health • Chattanooga, TN

112d

About The Position

A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.

Requirements

• Graduate from an accredited School of Nursing.
• Current licensure to practice nursing in the state of Tennessee.
• Knowledge of general nursing principles and practice skills.
• Knowledge of organizational functions, policies and regulation.
• Knowledge of current trends and new developments in nursing.
• Knowledge of principles and practices of nursing applicable to areas requiring special education.
• Computer and keyboard skills required.
• Three years experience in pediatrics.

Nice To Haves

• Experience in pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.

Responsibilities

• Demonstrate knowledge and skill necessary to assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage.
• Evaluate problems and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to his or her age-specific needs.
• Provide care needed as defined by the department’s policies and procedures.
• Assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation.
• Accurately phone prescriptions to pharmacies when appropriate.
• Operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees