Call Center Representative

Hydromax USA-posted about 1 year ago

$37,440 - $47,840/Yr

Full-time • Entry Level

Flower Mound, TX

Administration of Economic Programs

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The Call Center Representative at Hydromax USA plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls. This position requires quick decision-making and effective communication skills to build positive relationships with customers while addressing their inquiries and service requests. The representative will work in a fast-paced team environment, collaborating with technicians and other departments to optimize service delivery and enhance operational efficiency.

Respond promptly to all customer and technician inquiries via phone, email, or other communication channels.
Efficiently conduct and manage a large volume of inbound and outbound customer service calls.
Work closely with technicians, managers, and other departments to maintain seamless operations.
Participate in call calibration sessions for quality improvement purposes.
Address scheduling conflicts, route optimization, and urgent service requests efficiently.
Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback.
Use advanced scheduling tools to reduce travel time and maximize productivity.
Provide a high level of customer service to exceed customer expectations and establish sustainable relationships.
Analyze complex information to identify escalation opportunities and recommend optimal solutions.

High School Diploma or GED
Previous experience in customer support or phone-related customer services is preferred.
Strong listening and comprehension skills when working with customers.
Exceptional communication skills, both written and verbal.
Strong problem-solving skills with attention to detail.
Ability to work well under pressure while maintaining a positive attitude.
Demonstrates exceptional emotional intelligence.
Knowledge of Microsoft Office applications and Contact Center CRM software knowledge.
Ability to pass a thorough background check and pre-employment drug screen.

Weekly pay
Paid company training with no experience required
Medical, dental, vision insurance and more
Company paid life insurance policy
Paid holidays and personal paid time off (PTO)
401K with company match after 6 months
Career advancement opportunities

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