Call Center Representative

Hydromax USA • Flower Mound, TX

435d • $37,440 - $47,840

About The Position

The Call Center Representative at Hydromax USA plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls. This position requires quick decision-making and effective communication skills to build positive relationships with customers while addressing their inquiries and service requests. The representative will work in a fast-paced team environment, collaborating with technicians and other departments to optimize service delivery and enhance operational efficiency.

Requirements

• High School Diploma or GED
• Previous experience in customer support or phone-related customer services is preferred.
• Strong listening and comprehension skills when working with customers.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving skills with attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Demonstrates exceptional emotional intelligence.
• Knowledge of Microsoft Office applications and Contact Center CRM software knowledge.
• Ability to pass a thorough background check and pre-employment drug screen.

Responsibilities

• Respond promptly to all customer and technician inquiries via phone, email, or other communication channels.
• Efficiently conduct and manage a large volume of inbound and outbound customer service calls.
• Work closely with technicians, managers, and other departments to maintain seamless operations.
• Participate in call calibration sessions for quality improvement purposes.
• Address scheduling conflicts, route optimization, and urgent service requests efficiently.
• Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback.
• Use advanced scheduling tools to reduce travel time and maximize productivity.
• Provide a high level of customer service to exceed customer expectations and establish sustainable relationships.
• Analyze complex information to identify escalation opportunities and recommend optimal solutions.

Benefits

• Weekly pay
• Paid company training with no experience required
• Medical, dental, vision insurance and more
• Company paid life insurance policy
• Paid holidays and personal paid time off (PTO)
• 401K with company match after 6 months
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: High school or GED