Call Center Representative

Heritage Family Credit Union • Rutland, VT

439d • $43,160 - $43,160

About The Position

The Call Center Representative at Heritage Family Credit Union is a service-oriented role focused on providing exceptional member service to both credit union members and employees. The representative will handle incoming calls, assist with account maintenance, and educate members about the credit union's services in a friendly and professional manner. This position requires a commitment to integrity, compassion, and education, with opportunities for ongoing training and a potential hybrid work schedule after an initial training period.

Requirements

• High school diploma or equivalent.
• Ability to work cohesively in a fast-paced team environment.
• Excellent verbal communication skills.
• Ability to utilize phone and basic computer systems.
• Effective communication and business writing skills for internal and external contacts.

Nice To Haves

• Previous call center experience.
• Previous work in a financial institution.
• Experience with financial institution software systems.

Responsibilities

• Answer incoming calls promptly and professionally.
• Represent the credit union in a friendly and courteous manner.
• Maintain robust knowledge of services offered by the credit union to educate members and actively make recommendations to members for their benefit.
• Help members with account maintenance including paperwork in connection with any fraud.
• Review loan applicant profiles and create consumer loans including installment, Visa, and overdraft lines of credit.
• Perform miscellaneous requests including responding to email and eBranch inquiries and faxing and mailing information.
• Track member information and documents in a confidential and secure manner while adhering to compliance guidelines.

Benefits

• Paid time off in addition to paid federal holidays.
• Medical, dental, and vision benefits for employees who regularly work 24+ hours a week.
• 401k match.
• Ongoing training opportunities.
• 8 hours of volunteer time with an organization important to you.
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25), and fresh local foods (up to $25 on a seasonal basis).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED