Call Center Representative

Cellular Sales Verizon Authorized Retailer-posted 3 months ago
Full-time • Entry Level
Santa Maria, CA
501-1,000 employees
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Cellular Sales is Growing! Up to $500 sign-on bonus. Details to be discussed in the interview. Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

  • Provide ongoing support to our current team of Verizon Sales Consultants.
  • Follow up on distributed leads.
  • Generate store traffic and contribute to the California market's success.
  • Handle customer inquiries both by phone and text.
  • Support sales force by generating sales leads.
  • Follow communication scripts when handling different topics.
  • Research required information using available resources.
  • Provide customers with product and service information.
  • Take feedback and criticism to improve productivity and character.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Identifying problems and issues of varying complexities and finding effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.
  • Positive attitude.
  • Effective communication skills.
  • Business ownership mentality.
  • Interest and understanding of technology products and services.
  • Knowledge of customer service principles and practices.
  • High school diploma or equivalent; college degree preferred.
  • Minimum two years of related work experience.
  • Proficient in Microsoft Office.
  • Data entry and typing skills (including 10 key).
  • Experience in a call center or customer service environment.
  • Up to $500 sign-on bonus.
  • Competative Income: $17.00/hour + Bonuses.
  • First rate health benefits: Including health/vision/dental, and life insurance.
  • Security for your future: 401(k) with ROTH option to save for retirement.
  • Performance Incentives: Top performers receive trips, gifts, and prizes.
  • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership.
  • Advancement Opportunities: We promote from within and encourage growth.
  • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success.
  • Community Involvement: Impact the lives of people where you live through local events and volunteering.
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