Call Center Representative

Full-time - Entry Level

Orlando, FL

About the position

Messa Sync is seeking a Call Center Representative to join our team in Orlando, FL. This role involves handling inbound and outbound calls, assisting customers with inquiries, and providing solutions in a professional and timely manner. The ideal candidate has strong communication skills, a customer-oriented approach, and the ability to manage multiple tasks efficiently.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up with customers and provide necessary support.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues efficiently while ensuring high satisfaction.
• Meet established performance metrics, including call handling time and customer satisfaction.
• Collaborate with team members to improve processes and enhance the customer experience.
• Stay updated on company products, services, and policies.

Requirements

• High school diploma or equivalent required; additional training or certification is a plus.
• Previous experience in a call center or customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills with a proactive approach to customer needs.
• Basic computer proficiency and familiarity with CRM systems.

Benefits

• Competitive salary ranging from $41,000 to $46,000 per year.
• Opportunities for career growth and professional development.
• Supportive team environment with ongoing training.
• Full-time, stable position with consistent work hours.