Call Center Representative

Penske-posted 3 months ago

$20 - $25/Yr

Full-time • Entry Level

Minneapolis, MN

Motor Vehicle and Parts Dealers

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Motorwerks BMW, a Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. Pay for this position is between $20-25 an hour. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Promptly assist customers in a call center environment.
Communicate with customers via text, e-mail, or social media.
Ensure customers have a world-class experience at every step along their ownership journey.
Provide expertise to support customer's overall experience.
Manage inquiries, update customer files, track customer interest, and compile necessary reports and forms.

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive 'team-player' attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
Technical expertise in MS Office Suite, CRM, and lead management tools.

Comprehensive benefits program, including health care options (medical, dental, and vision).
401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.

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