Call Center Representative

Ballys Hotel & Casino-posted 3 months ago

Full-time

Biloxi, MS

Accommodation

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Enhances the guest experience by providing exceptional service.
Ensures calls are answered promptly and in accordance to department standards.
Answer incoming phone calls, and/or transfer to appropriate department or guest room.
Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays 'guest requests' to appropriate staff.
Enters text messages for guests into the property's management system as requested; relay guest messages.
Follows established emergency procedures and acts as a communications link in emergency situations.
Processes and/or make reservations, uses guest name, checks availability, quotes rates, explains property amenities, closes sale, explains Track/Picks/Mix, describes Hard Rock Rewards, and enters reservation for transient, casino and group guest into the property management system.
Answers fax and email inquiries.
Confirms and modify reservations.
Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
Assists guests in fulfilling their requests - room changes, extra amenities, etc.
Posts charges to guest folios when needed.
Assists guests in resolving complaints.
Email/fax guest credit card/gift card authorization forms and guest folios.
Confirm guest reservations weekly.
Pre-charge guest for package reservations.
Processes and submit end-of-shift reports.
Contacts Housekeeping, Guest Services and Facilities department when guests report room issues.
Reviews folios with guest ensuring accuracy; perform checkout.
Adheres to department and property policies and procedures.
Offers luggage assistance and have guest car pulled around with ticket number.
Make dinner reservations.
Reserve complimentary concert tickets, gift offers, and casino trips as needed.
Reviews previous reservations and arrivals to check for accuracy.

High school diploma or GED.
Must project a professional and positive image.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast pace work environment.
Must be able to sit for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.

Competitive Salary with annual performance reviews.
Comprehensive health coverage plan that includes medical, dental, and vision.
401(K)/ Company Match.
Access Perks and Childcare discounts.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Call Center Resume Examples

•

Call Center Cover Letter Examples

Call Center Representative

Job Search Resources

Tools

Career Hubs

Guides

Company