About the position
We are seeking a highly motivated and professional Call Center Representative to join our growing team in New York. In this role, you will be the first point of contact for our customers, providing support and information over the phone. You will help resolve inquiries, assist with troubleshooting, and ensure that customers have a positive experience with our services.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide exceptional customer service by addressing customer inquiries, complaints, and concerns.
- Record customer information and interaction details accurately in the system.
- Follow up on customer issues and ensure timely resolution.
- Collaborate with other team members to improve service delivery.
- Maintain knowledge of company products, services, and promotions.
Requirements
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and a customer-focused approach.
- Basic computer skills and the ability to navigate systems.
- Previous experience in customer service or call center operations is a plus.
Benefits
- Competitive salary.
- Opportunities for professional growth and advancement.
- Comprehensive benefits package, including health insurance.
- Paid time off and holiday pay.
- Supportive team environment and training programs.
