Call Center Representative

Kelly Services • Alpharetta, GA

381d • Onsite

About The Position

The Call Center Representative position at Kelly Services in Alpharetta, GA, is an onsite role focused on providing customer service support in the automotive industry. The representative will handle inbound and outbound calls related to accounts that are past due, assist customers with inquiries, and process payments while adhering to compliance policies. This role offers opportunities for employee development and advancement within a global company.

Requirements

• Bachelor's degree is required.
• Customer service or call center experience is preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Strong computer skills and ability to navigate multiple systems while speaking with customers.

Nice To Haves

• Experience in the automotive industry.
• Bilingual skills.

Responsibilities

• Making outbound and receiving inbound calls on accounts that are up to 30 days past due.
• Identifying root causes of customer delinquency and generating effective resolutions.
• Assisting customers with inquiries, account status, and problem resolution.
• Processing payments and payoffs.
• Adhering to appropriate compliance policies and procedures.
• Effectively contributing to customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Term life insurance
• Whole life insurance
• Accident insurance
• Critical illness insurance
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans
• Transit spending account
• Paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree