Call Center Representative

North Texas Area Community Health Centers-posted 3 months ago
Full-time
Fort Worth, TX
51-100 employees
Ambulatory Health Care Services
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This position involves scheduling appointments for patients, answering telephone calls in a polite and professional manner, and obtaining accurate demographic information into the Electronic Practice Management System. The role requires discussing available coverage options, scheduling appointments correctly, and informing callers of necessary items to bring to their appointments. Additionally, the position includes reminding callers of their appointment details and cancellation policies, answering questions, and directing calls to other departments as needed. The individual will also serve as a communication liaison between patients and clinical staff, inputting and updating tasks in the designated system, and performing other related duties as assigned by supervisors or managers.

  • Schedule appointments for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Electronic Practice Management System.
  • Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment.
  • Remind caller to arrive at the designated arrival time.
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information as requested.
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understand when to escalate calls to manager/providers/practice manager.
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Serve as the communication liaison between patient and clinical staff.
  • Other reasonably related duties as assigned by supervisor or manager.
  • High School Graduate or Equivalent Preferred.
  • One (1) year of Data Entry/Medical Office Experience Preferred.
  • Good computer skills and a working knowledge of Microsoft Office.
  • Good communication skills including verbal and written.
  • Professional manner and appearance.
  • Emotional and physical ability to meet the demands of the position.
  • Bi-lingual (English/Spanish) highly preferred.
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Company matching retirement plan
  • Generous paid time off including vacation and sick leave accruals starting from the date of hire.
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