Call Center Representative (Full-Time)

OneMCI•Savannah, GA

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for dependable and customer-focused Call Center Representatives to support a variety of inbound and outbound service and sales projects for a diverse client base. In this role, you’ll engage directly with customers to answer questions, resolve issues, and promote new products and services. Our projects span across government programs and some of the world’s most well-known brands. This is an on-site, entry-level opportunity with flexible scheduling options. While previous contact center experience is a plus, it’s not required. We welcome candidates with backgrounds in customer service, technical support, inside sales, or administrative support. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Strong verbal, written, and organizational communication skills
Ability to type at least 20 words per minute accurately
Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Capable of troubleshooting and resolving customer issues
Skilled in conflict resolution, negotiation, and problem-solving
Customer-oriented with empathy, patience, and responsiveness
Able to multitask, stay focused, and work independently
Team player with a collaborative mindset
Comfortable working in a fast-paced, evolving environment
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Manage inbound and outbound calls with professionalism and courtesy
Resolve customer concerns efficiently, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Conduct needs-based conversations to identify the best solutions for customers
Use training materials and knowledge bases to provide accurate information while following scripts and procedures
Handle sensitive information in compliance with privacy and confidentiality standards
Escalate complex issues to supervisors or specialized teams when necessary
Participate in training sessions and team meetings to stay current on updates and procedures
Maintain consistent attendance and adhere to assigned schedules

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.