Call Center Representative (Telecom)

SSM Health

2d • Onsite

About The Position

It's more than a career, it's a calling. MO-SSM Health Saint Louis University West Pavilion Worker Type: Regular Job Highlights: Call Center Representative -Full Time-40 hours Mondays, Thursdays & Fridays-3:00PM-11:00PM Saturdays & Sundays-11:00AM-7:30PM Tuesdays & Wednesdays are the off days Location: Saint Louis University West Pavilion Healthcare Customer Service experience preferred Job Summary: Answers incoming calls and performs triage of inquiries.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required

Nice To Haves

• Healthcare Customer Service experience preferred

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED