Call Center Representative

MIDFLORIDA Credit Union • Lakeland, FL

8d

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members. There are many reasons to work for MIDFLORIDA, which is probably why we we’re voted one of Florida Trend's "Best Places to Work." MIDFLORIDA offers a positive team culture, an open-door management style, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members!
Call Center Representatives perform the following functions:
Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.
Improve the financial well-being of our members by offering products and services to save time and money.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Perform member maintenance as required.
Deliver problem solving solutions and perform research as needed.
Provide technical solutions in support of MIDFLORIDA’s electronic services.
Accountable for meeting productivity, quality, and sales goals.
Professional and efficient communications with all departments promoting synergy.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
Proactively identify ways to improve employee and member experiences.
Perform other duties as assigned.

Requirements

• Possess excellent customer service skills along with strong verbal and written communications skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• Flexibility, resilience, and the ability to multi-task while assisting members.
• Time management, organization, and problem-solving abilities.
• A history of meeting or exceeding sales expectations.
• Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday.
• A High School Diploma or equivalent is required.

Nice To Haves

• Previous call center experience preferred.
• Bilingual (English and Spanish) candidates are encouraged to apply.

Responsibilities

• Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.
• Improve the financial well-being of our members by offering products and services to save time and money.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Perform member maintenance as required.
• Deliver problem solving solutions and perform research as needed.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Accountable for meeting productivity, quality, and sales goals.
• Professional and efficient communications with all departments promoting synergy.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
• Proactively identify ways to improve employee and member experiences.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit.
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED