Call Center Representative
About The Position
We are hiring for two key roles: Customer Accounts Representative and Customer Care Representative. Candidates must be open to either position and will be cross-trained across departments. This position is located in Irving, TX and is a fully in-office role. Customer Accounts Representative Monday – Friday 8:00 AM – 5:00 PM Two late nights per week (11:00 AM – 8:00 PM; never on Friday) Every other Saturday (8:00 AM – 12:00 PM) One week per month: 7:00 AM – 4:00 PM with Saturday 7:00 AM – 12:00 PM Light collections role: calling customers who are 1–29 days past due Assist customers with: Adding credit cards Updating expired payment methods Enabling auto-pay Resetting passwords Heavy collections handled by another department Customer Care Representative Monday – Friday 8:00 AM – 5:00 PM & 9:00 AM - 6:00 PM One Saturday per month (8:00 AM – 12:00 PM) Answer inbound calls from customers regarding: Account assistance Payment options Title requests Website login issues #WestPriority25
Requirements
- Bachelor’s degree required
- 1–2 years of professional work experience
- Strong customer service and problem-solving skills
- Excellent communication skills
- Attention to detail and ability to learn quickly
- Experience in: Call center or customer service, Data entry
Nice To Haves
- Experience in: Financial services or account management (preferred)
Responsibilities
- Light collections role: calling customers who are 1–29 days past due
- Assist customers with: Adding credit cards, Updating expired payment methods, Enabling auto-pay, Resetting passwords
- Answer inbound calls from customers regarding: Account assistance, Payment options, Title requests, Website login issues
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
