Call Center Representative

SENECA HEALTH SERVICES INC•Maxwelton, WV

14h•$20•Onsite

About The Position

Seneca Health Services is a Certified Community Behavioral Health Center in wild, wonderful West Virginia. We provide responsible, accessible, and progressive behavioral health services. We have a wide range of professionals who are passionate about helping our clients through substance use or mental health treatment. With four outpatient clinics and two intensive treatment locations in Greenbrier, Nicholas, Pocahontas and Webster Counties, we serve a wide population. Our services include Crisis Services, Substance Use Disorder Assistance, Mental Health Services, and Intellectual Disabilities Support. We are committed to supporting the well-being of our team members by offering comprehensive and innovative compensation and benefits package that prioritizes work-life balance. Some of our offerings include flexible schedules, remote work options (when possible), retirement, generous paid time off, lifestyle spending account, professional development, tuition assistance and loan repayment – all designed to promote both physical and mental health. We believe that a healthy, happy workforce is key to success, and we strive to create a supportive environment that allows our staff to thrive both professionally and personally. Seneca's Call Center is located at Seneca's Maxwelton, WV Clinic. Representatives provide support to Seneca outpatient clinics; screen calls for immediate or future appointments; monitor client appointments; dispatch crisis team, as needed. Provide customer care/service to clients; assist in securing needed services/treatment. $19.90/hr +2.00/hr shift differential for hours worked between 11PM and 7AM. Call Center is staffer 27/7/365.

Requirements

High School Diploma or GED required.
Minimum of one (1) year of administrative experience required.
Valid driver’s license and vehicle required.
Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.
Able to represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Mission and Code of Conduct/Ethical Practices.
Demonstrated knowledge of computer skills required.
Must be available to work ALL shifts and hours.

Responsibilities

Provide administrative support to outpatient clinics and rural open access connection hubs.
Answer calls and collect needed information to schedule or re-schedule immediate or future appointments or make referrals to other services.
Screen calls for suicide risk and arrange for same day service; dispatch mobile crisis team, as needed.
Maintain administrative and clinical documentation.
Provide high-quality customer service by greeting and welcoming clients and visitors; assist in securing needed services/treatment.
Contribute to daily efficient operations by collecting information, reviewing, and routing correspondence and initiating communications.
Registration of clients; collect identification, insurance cards and any other needed information.
Complete outgoing primary care referrals and obtain authorizations.
Collect prior balances, co-payment, and deductible amounts.
Maintain professional knowledge by participating in training opportunities.
Secure information and protect operations by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client and corporate information confidential.
Collect program data (including NOMs), as appropriate.
Other duties as assigned by supervisor.