Call Center Representative

AUGUSTA ENT PC • Augusta, GA

59d

About The Position

Opportunity: Full-time, entry level opportunity with a growing medical practice with locations across the CSRA and Statesboro. Who We Are: For the past 40 years, Augusta ENT PC has been providing a full spectrum of specialty care for people of all ages across the CSRA and Statesboro. With 5 offices, 17 physicians, and a variety of services Augusta ENT PC strives to help everyone feel their very best. Duties (summary): The patient experience begins in our call center. In this role, you will spend the majority of your time on the phone: routing calls to the appropriate team member, scheduling appointments- ensuring accurate patient demographic and insurance information is in the EMR, and serve as a liaison between physician and referring facilities. Our Ideal Candidate: A friendly individual with excellent communication and customer service skills, dependable, detail oriented and computer efficient. Ability to multitask and comply with all company policies. Must be trainable and able to work without cellphone in hand.

Requirements

• Outstanding communication skills to converse clearly with patients over the phone
• Computer efficiency, strong data entry, and attention to detail
• Previous customer service experience
• Ability to work in a team environment
• Punctual and dependable
• Ability to sit at a desk and talk on the phone for an extended period of time
• Must pass a background check and drug screen

Responsibilities

• Routing calls to the appropriate team member
• Scheduling appointments- ensuring accurate patient demographic and insurance information is in the EMR
• Serve as a liaison between physician and referring facilities

Benefits

• We offer comprehensive insurance options for full-time employees and their families
• 401(k)
• Generous paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees