CHOC-posted 1 day ago
$17 - $17/Yr
Full-time • Entry Level
Onsite • Vacaville, CA

The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment.

  • Manage large volumes of outbound calls efficiently and professionally.
  • Identify income-eligible customers using a proprietary database.
  • Build rapport and engage callers to ensure excellent customer service.
  • Maintain accurate and comprehensive records of all interactions in the call center database.
  • Schedule appointments for Energy Specialists using Appointments Plus software.
  • Explain program offerings and eligibility requirements clearly.
  • Secure property owner permission for work authorization when necessary.
  • Meet or exceed individual and team performance metrics and call quotas.
  • High school diploma or GED required.
  • Proven track record of meeting or exceeding performance goals.
  • Excellent verbal communication and active listening skills.
  • Effective multi-tasking, time management, and prioritization skills.
  • Strong attention to detail and accurate data entry skills.
  • Previous experience in a customer service or support role preferred.
  • Familiarity with customer relationship management (CRM) systems is a plus.
  • Bilingual (Spanish/English) is a plus.
  • Bonus pay is available based on daily performance metrics.
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