Remote Call Center Representative $18.50/HR

TEKsystems • Boston, MA

8d • $17 - $17 • Remote

About The Position

As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy.

Requirements

• 2 years of call center experince
• Experience managing 60+ inbound phone calls
• Microsoft Office proficient
• Excellent communication skills
• All candidates must be fully flexible

Responsibilities

• Act as the critical link between customers and our service technicians
• Serve as the subject matter expert and real-time troubleshooter for customers experiencing issues
• Coordinate with technical teams to deliver timely solutions
• Manage high-volume inbound inquiries with professionalism and accuracy

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees