Call Center Representative

Midwest Vision Partners•Avon, OH

About The Position

Patient Intake and Communications Representative Midwest Vision Partners is seeking a Patient Intake and Communications Representative to serve as the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be responsible for the accurate, timely, and efficient scheduling and triaging of all Midwest Vision Partners subsidiaries and sites. The successful candidate demonstrates high attention to detail and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. You will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service in a positive, professional manner. About Midwest Vision Partners Vision is a precious gift. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports prominent eye care professionals in 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees all focused on providing top-notch, customized results for each of our patients.

Requirements

Minimum of 2 years of medical and/or clinical experience
Strong ability to work independently with limited oversight post-training
Excellent phone, verbal, and written communication skills, including active listening
Customer-service experience
Problem-solving and critical thinking skills
Adaptability and assertiveness
Ability to multitask and manage time effectively in a fast-paced environment
Attention to detail
Computer proficiency
High school diploma or equivalent

Nice To Haves

Perseverance and excellent follow-through
Strong customer-service mindset

Responsibilities

Coordinate all physician schedules to ensure smooth appointment flow
Call patients to reschedule appointments as needed
Contact patients who may not have responded to reminder calls and assertively ensure appointments are rescheduled (telemarketing)
Type and distribute weekly doctor schedules to all medical/surgical offices and staff
Send information packets or mass mailings to patients and/or offices when requested
Ensure appropriate documentation is provided in each patient record
Assure incoming and outgoing clinical summaries and referrals are appropriately placed in the patient record
Ensure referrals are received as necessary by doctor or insurance
Triage calls properly to assure location doctor compliance
Be willing and able to be on-site 2-3 times per month for training and continuous education
Achieve Quality and NPS score requirements
Comply with all organizational policies and procedures, including standard operating procedures and the Employee Handbook
Meet Call Center Remote Work Technology requirements (see addendum)
Perform various other duties as requested