Call Center Representative
About The Position
Join Tricoci University as a Call Center Representative! About Tricoci University: Tricoci University of Beauty Culture is dedicated to excellence in beauty education, fostering a supportive and innovative environment for students. We are committed to empowering our students with the essential skills and knowledge needed for a successful career in the beauty industry. Position Overview: As a Call Center Representative at Tricoci University, you will be the voice of our institution, assisting prospective and current students with inquiries about our programs, services, and admissions processes. Your role is crucial in providing excellent customer service and enhancing the overall experience for callers.
Requirements
- High school diploma or equivalent; relevant coursework in communication or customer service is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills to interact clearly with callers.
- Strong organizational skills and ability to handle multiple tasks effectively.
- Familiarity with CRM software and basic computer skills, including Microsoft Office Suite.
- A customer-focused attitude and a desire to help others succeed.
- Willingness to work flexible hours, including evenings and weekends as needed.
Responsibilities
- Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services.
- Provide accurate and detailed information regarding admissions, financial aid, and course offerings.
- Assist with the scheduling of campus tours and informational sessions for prospective students.
- Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction.
- Collaborate with team members and management to meet and exceed customer service metrics.
- Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner.
- Stay updated on university programs and policies to provide accurate information to callers.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
