Call Center Representative

A Family of Brands-posted 3 days ago
Full-time • Entry Level
Onsite • Bedford Heights, OH
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K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center) Evening shift - 11:00 AM – 8:00 PM Hourly + Performance Bonuses Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team . In this role, you will manage inbound and outbound calls from customers across the U.S. , supporting our portfolio of home improvement products and brands . We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals . This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

  • Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets , contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts , including evenings and weekends, based on business needs.
  • 1–2 years of call center or customer service experience , preferably in the home improvement or related industry .
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills , with the ability to multi-task and manage time effectively.
  • Dependable and punctual , with a strong commitment to delivering an excellent customer experience.
  • Competitive base pay + performance-based incentives .
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.
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