Call Center Representative
ChaseSource•Stafford, TX
5d•$15 - $15•Onsite
About The Position
Our client Harris County needs a Call Center Representative. This is a Temporary position for up to 1 year. Pay Rate: $14.75 Location: Houston, TX 77002 (responsible for parking) Schedule: Monday – Friday 8am to 5pm
Requirements
- Experience supporting daily operations in a high-volume contact center.
- Strong customer service skills across multiple channels (calls, chats, emails, in-person).
- Ability to identify customer needs, clarify information, research issues, and provide solutions.
- Ability to handle high volumes of interactions accurately and efficiently while meeting performance metrics.
- Skill in managing and troubleshooting complex customer service issues with cross-functional teams.
Responsibilities
- Respond to incoming calls, emails, cases, and chats while providing accurate information and high-quality customer service.
- Assist the Contact Center Manager with operational oversight, including supporting escalations, monitoring workflows, and providing day-to-day assistance to call center staff.
- Support the Manager in collecting, reviewing, and maintaining staff documentation to ensure completeness and accuracy.
- Serve as a liaison between management and staff by fostering engagement, communicating updates, and maintaining a supportive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
