Call Center Representative

Bath Concepts Independent Dealers • Rowlett, TX

22h

About The Position

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, and update job notes appropriately Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way

Requirements

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Ability to type 35 wpm
• Ability to sit for long periods of time

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and update job notes appropriately
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed