The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.
Ensure that customers understand product information, and be able to provide additional information to customers as needed.
Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
Maintain call center database by entering information.
Ensure all calls are answered in a timely manner.
Track incoming/outgoing packages for customers.
Resolve customer complaints, concerns and request.
Follow up with customers to collect fees for tool replacement.
Complete tasks in a timely manner by meeting or beating deadlines.
Perform other duties as assigned.
High School Diploma or equivalent required.
2+ years of Call Center experience required.
Bilingual (English/Spanish) is required.
Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
Ability to type 50 WPM.
Effective listening skills.
Ability to multi-task.
Ability to handle escalated calls
Excellent interpersonal, written, and oral communication skills.