Call Center Representative

Frank Gay Residential • Pine Castle, FL

6d

About The Position

Frank Gay Services, Orlando, FL is calling, and so should you!
We’re inviting motivated individuals to help us shape the foundation of something big!
This is your chance to do more than just take calls. You'll be a part of building the culture, processes, and success of a growing department in a company with a long-standing reputation for excellence.
As a Customer Service Representative, you’ll be on the front lines of customer interaction, but also at the heart of something new. You’ll be instrumental in helping us build a call center that reflects our core values: Service, Integrity, and Excellence.
We’ll provide thorough training and coaching to ensure you feel confident and supported from day one. Your insights and feedback will help shape how we grow this new department, and your performance will play a key role in its long-term success.

Requirements

• A clear, confident communicator who thrives in a fast-paced environment
• Passionate about providing great customer service
• Interested in being part of a new team where your ideas are heard and valued
• Motivated to grow with a company that promotes from within
• Excited by the opportunity to build, lead, and shape a new call center

Responsibilities

• Answering inbound calls from new and existing customers
• Scheduling service appointments accurately and efficiently
• Demonstrating empathy and professionalism with every interaction
• Educating customers on our services, including membership plans
• Making outbound calls to support appointment setting and customer follow-up
• Meeting performance goals around call quality, bookings, and customer satisfaction

Benefits

• Hourly pay plus weekly bonus payouts(Top representatives are earning $200–$1,000+ weekly in bonuses)
• Weekly pay
• Flexible scheduling, we are seeking midday & evening schedules
• PTO after 90 days
• Paid holidays and birthday pay
• Medical, dental, and vision insurance
• 401(k) with match and IRA options
• Paid life insurance
• Ongoing training and leadership development
• Opportunity to grow with a new department and make your mark

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed