Call Center Representative
About The Position
The Call Center Representative is responsible for providing superior service to both the internal and external customer. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by following the prescribed script while handling the calls. Utilizes several computer programs simultaneously to obtain all of the information required to effectively service the guests. Processes online reservations for hotel rooms Receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information. Utilizes computer systems to access information and effectively process dinner reservations using established departmental procedures. IF YOU ARE HAVING TROUBLE LOGGING IN TO YOUR ISLANDVIEWCASINO.COM ACCOUNT, PLEASE CONTACT TECHNICAL SUPPORT 1-888-772-9773. Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required. Must adhere to all departmental and company policies and procedures and should be prepared to work a flexible schedule.
Requirements
- Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios
Responsibilities
- expediting all incoming calls in a timely and accurate manner
- respond to guest questions
- handling guest requests for services by following the prescribed script while handling the calls
- Utilizes several computer programs simultaneously to obtain all of the information required to effectively service the guests
- Processes online reservations for hotel rooms
- Receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information
- Utilizes computer systems to access information and effectively process dinner reservations using established departmental procedures
- Cross training to achieve proficiency in both PBX and Reservations System is required
- Must adhere to all departmental and company policies and procedures
- should be prepared to work a flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
