Hybrid Call Center Representative $18/HR - IMMEDIATE HIRE

TEKsystems • Town of Colonie, NY

1d • $18 - $18 • Hybrid

About The Position

IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE HYBRID SCHEUDLE OFFERED LONG TERM JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT MENANDS, NY $18/HR MONDAY - FRIDAY 9AM-6PM We are contracted with the Department of Health, fielding calls from all Medicaid Providers within the state of NY. We handle an inquiries when it comes to enrollment into the Medicaid system or billing inquires for the providers. - This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires. - Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content. - Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision. This is a Contract to Hire position based out of Menands, NY.

Requirements

• 2 years call center experience
• Microsoft Office proficient
• Excellent communication skills

Responsibilities

• respond to provider inquiries that have been directed to the CSC Call center
• offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires
• recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application
• tracking and monitoring open tickets for proper follow, assignment and escalation as required
• Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR
• dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees