Call Center Representative - Portland Metro Area Multiple clinics
About The Position
These are virtual/hybrid working positions (work from home) but you must be within one hour of travel time to a Providence work location in the Portland Metro Area. This proximity ensures that you can attend training sessions and work from a Providence physical location when required. Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; upkeep of resources to remain current; and coordination of special projects and events. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them.
Requirements
- 1 year of Customer service experience
Nice To Haves
- 1 year of medical office or health care experience
- Basic experience with electronic medical records and/or computerized billing systems
- Medical terminology experience
Responsibilities
- Resolution of customer inquiries through multiple channels
- Upkeep of resources to remain current
- Coordination of special projects and events
Benefits
- Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
