Call Center Representative - Specialty
Prosser Memorial Health•Prosser, WA
3d•$19 - $28
About The Position
Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics. Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices. May be responsible for verifying accurate authorizations obtained on referral if applicable.
Requirements
- High school diploma or GED
- Bilingual; Spanish speaking required
- Excellent customer service skills
- Ability to communicate professionally and effectively with various cultural backgrounds
Nice To Haves
- Six months medical clerk/receptionist experience
- Medical terminology and anatomy background
Responsibilities
- Responsible for all incoming appointment calls and scheduling
- Corresponding communications between patients and providers for all PMH clinics
- Answers phone calls directed to clinics
- Takes messages in EPIC
- Schedules appointments
- Obtains billing information
- Verifies eligibility of payer source
- Runs estimates as deemed necessary
- Maintains EPIC chart information
- Complies with HIPAA privacy practices
- May be responsible for verifying accurate authorizations obtained on referral if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
