Call Center Representative (RVSS)

Ryder

34d•$18 - $18•Remote

About The Position

The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience. We are also seeking strong French and Spanish applicants Starting pay is $18.00/hr, if bilingual it's $19.00/hr Monday - Friday, 10:00am - 7:00pm Interviews will be in Alpharetta, GA 3 weeks of training will be onsite in Alpharetta, GA - After training you will work remote Start date is February 23, 2026 We are also seeking strong French and Spanish applicants

Requirements

Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
Strong verbal and written communication skills
Capable of multi-tasking, highly organized, with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
Ability to work independently and as a member of a team
Detail oriented with excellent follow-up practices
Apply effective phone skills
Ability to work in a fast paced environment with occasional process changes.
Embrace change and growth as the call center is growing at a rapid pace.
H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required

Responsibilities

CUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers.
Assist with questions related to billing, warranty, compliance paperwork, and etc…
All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
Performs other duties as assigned
Contribute to making the call center a great place to work
Display a courteous and positive attitude daily
The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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