Call Center Representative

Legacy Parking•Chicago, IL

26d•Onsite

About The Position

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Requirements

Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
Ability to work in fast paced environment
Ability to navigate multiple internet-based applications simultaneously
Excellent verbal and written communication skills
Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.

Responsibilities

Answer a high volume of inbound calls and respond to emails as well as live chats from customers
Handle escalated issues and customer complaints
Resolve customer concerns while providing top of the line service
Navigate internal database and input customer information
Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
Act as a team leader when the manager is unavailable
Provide an excellent customer experience with every call

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