Call Center Representative Tues-Sat 1pm-10pm
About The Position
A headquarter office in Olathe is hiring dispatchers who submit ticket orders and dispatch techs to their national accounts. Description: Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature Qualifying/verifying customer requests Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction Other duties as assigned
Requirements
- office experience
- data entry
- call center
- Professional experience in call center or office environment
- Proficient in Microsoft programs
- Attention to detail
Nice To Haves
- Previous experience is call center is a plus.
- Solid tenure. At least one year at each position
Responsibilities
- handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone
- Qualifying/verifying customer requests
- Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner
- Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction
- Other duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
