Call Center Representative

VEHLO•Paradise, NV

3d•$14•Onsite

About The Position

We are looking for Call Center Representatives for our new call center that will be the liaison between our company and its current and potential customers. Our ideal candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

1 + years of recent experience in a call center/customer service/support role
Track record of over-achieving quotas
Strong computer, written, and verbal communication skills (including active listening)
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
We are willing to train if you have no previous experience

Responsibilities

Manage high-volume Inbound/Outbound calls in a call center environment
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
Utilize various communication “Scripts” when handling different topics for effective customer service & insight
Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
Build sustainable relationships and engage customers by taking the extra mile for clients
Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
Frequently attend educational seminars to improve knowledge and performance levels
Meet personal/team qualitative & quantitative targets