Call Center Representative
About The Position
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center. Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.
Requirements
- Outgoing, personable candidates. You must truly love people to work here.
- Team members to work one of three shifts – we have opportunities around the clock!
- Previous retail/customer service experience. Call Center and/or financial institution experience is a plus.
- Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
- Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all!
- You’ll need a high school diploma/GED.
- Member Service Center Representative – 365 Live Call Center
- Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week.
- Available Shifts: 8am-5pm 9am-6pm 10am-7pm 12p-9pm
Nice To Haves
- An Associate’s degree in business or a related field is a plus!
Responsibilities
- Deliver stellar service to credit union members.
- Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.
- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
- Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!
Benefits
- Very competitive pay
- Low-cost medical, dental, and vision benefit options.
- Employer-paid life and disability insurance
- 401(k) - 100% match up to 5% deferral
- Tuition reimbursement for both Undergraduate and Graduate degree program
- Access to a complimentary concierge service that assists with nearly any item on your to-do list
- Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
- Wellness initiatives and events throughout the year to help team members stay healthy
- Loan discounts for certain secured and unsecured loans and mortgages
- Opportunities for pay increases, incentives and profit-sharing, based on performance
- Onsite subsidized top notch Cafe 26 for team members' use
- Onsite bowling center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
