Call Center Representative

White Fields • Piedmont, OK

4d

About The Position

We are currently seeking a motivated and personable Customer Service Call Center Representative to join our esteemed team. In this position, the individual will be responsible for managing inbound calls, addressing customer inquiries, resolving issues, and ensuring a positive and professional experience for each caller.

Requirements

• A minimum of one year of experience in customer service or within a call center environment is preferred.
• Exceptional communication and active listening skills are essential.
• A demonstrated ability to multitask effectively within a fast-paced environment.
• Basic computer proficiency and accurate data entry skills are required.

Responsibilities

• Uphold a high level of professionalism and efficiency in all patient interactions, which includes promptly returning voicemails within a two-hour timeframe, adhering to rigorous standards of phone etiquette, and nurturing positive relationships with patients.
• Navigate the platform effectively to process orders in accordance with client-specific procedures.
• Compose and appropriately distribute emails, memoranda, and letters.
• Arrange travel logistics, which includes booking flights, vehicles, and making necessary reservations.
• Screen telephone calls and direct callers to the appropriate personnel.
• Utilize computers to generate reports, transcribe minutes from meetings, and prepare presentations.
• Perform any additional job-related duties as assigned.

Benefits

• Options for medical, dental, and vision coverage.
• Paid time off after one year of employment.
• Annual salary increases.
• Opportunities for professional advancement within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed