Call Center Representative

Cellular Sales Verizon Authorized Retailer • Pasadena, TX

56d • Onsite

About The Position

Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Requirements

• High School diploma or GED
• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Nice To Haves

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees