Call Center Representative

Coleman Worldwide Moving • Midland City, AL

18d • Onsite

About The Position

Job Summary: The Call Center Representative will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves. Essential Functions and Duties: Set appointments with customers for Coleman branch offices Assist with managing multiple calendars Notify Moving Consultants of their appointments via email or phone Document of all tasks and records that are updated Assist branches with management of sales leads Utilize multiple computer programs to coordinate the many components of an international move

Requirements

• Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
• Organizational skills
• Good telephone etiquette
• Good interpersonal skills
• Excellent customer service skills
• Required: High School diploma or GED

Nice To Haves

• Preferred: Prior call center experience

Responsibilities

• Set appointments with customers for Coleman branch offices
• Assist with managing multiple calendars
• Notify Moving Consultants of their appointments via email or phone
• Document of all tasks and records that are updated
• Assist branches with management of sales leads
• Utilize multiple computer programs to coordinate the many components of an international move

Benefits

• 40 hours of VACATION PAY after 1-year employment
• Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
• 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
• Referral Bonus Programs
• College Students--We also offer a Summer Intern SCHOLARSHIP Program!
• $500 scholarship towards your post-secondary education for the first full summer internship.
• $750 scholarship towards your post-secondary education for the second full summer internship
• $1,000 scholarship towards your post-secondary education for the third or more full summer internship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED