Call Center Representative

Center for Vein Restoration•Greenbelt, MD

12d•$18 - $19•Onsite

About The Position

CVR: Where Purpose Meets Work-Life Balance We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you! The Patient Services Coordinator (PSC) is responsible for handling all inbound calls from new and existing patients. They may be assigned outbound calls to patients and prospects for all purposes where patient communication as needed. The PSC’s provide outstanding service and impact CVR revenues through the conversion of calls from new patients to a scheduled treatment plan, maximizing patient retention by tracking patient's from the first inquiry call to the completion of treatment, and rescheduling appointments as needed. Why work with CVR: Fast paced, learning work environment No weekends/no nights Bonus eligibility Medical, Dental & Vision insurance 401k Program Tuition reimbursement PTO + 8 paid holidays Centers closed for holidays Opportunity for continued growth & development Schedule: Monday - Friday 9:30am - 6pm

Requirements

High school diploma or equivalent
Minimum 1 year of experience in customer service
Prior call center experience preferred

Nice To Haves

Bilingual in Spanish Preferred

Responsibilities

Maintain company expectations for conversion of inquiry calls to a booked new patients
Ensure that proper input of demographics and insurance information is entered into NextGen (electronic medical records software) when scheduling new patients
Obtain marketing data for inquiry sources.
Obtain patient email addresses.
Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
Other duties as assigned.