Call Center Representative

Arkansas Trailer • Little Rock, AR

1d • Remote

About The Position

We are hiring a Call Center Representative to assist customers with order questions, shipping updates, parts inquiries, and general support. This role focuses on professional phone support, accurate documentation, and issue resolution.

Requirements

• High school diploma or equivalent
• 1+ year call center/customer support experience preferred
• Comfortable using ticketing/CRM tools and navigating multiple systems
• Reliable internet connection and a quiet workspace

Responsibilities

• Answer inbound calls and assist with customer questions and requests
• Provide order status, shipping updates, and basic product/parts guidance
• Create and update cases/tickets and document all call notes accurately
• Verify customer information and update contact details when needed
• Escalate complex concerns to the appropriate department
• Follow call scripts, service standards, and compliance guidelines
• Meet quality and productivity expectations (accuracy, professionalism, timeliness)
• Coordinate with operations/shipping for resolution and follow-up

Benefits

• Paid training
• PTO and holiday pay
• Health/dental/vision options
• 401(k) options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED