Call Center Representative - Indianapolis, IN - Hybrid

Gainwell Technologies LLC • Indianapolis, IN

3d • Hybrid

About The Position

As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Requirements

• 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
• Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
• Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
• Excellent communication and listening skills with a customer-first mindset.
• Dependability, punctuality, and a strong commitment to team goals and performance standards.
• Reliable home internet required: minimum 24 Mbps download / 8 Mbps upload (higher speeds strongly recommended).

Responsibilities

• Deliver exceptional customer service and accurate information to providers, members, and internal partners.
• Demonstrate professionalism, empathy, and active listening in every call or written interaction.
• Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately.
• Follow established procedures and compliance guidelines to meet quality and service level standards.
• Participate in team meetings, training, and feedback sessions to continuously improve performance.

Benefits

• Opportunities for growth and advancement through Gainwell University and professional development programs.
• Health, dental, and vision benefits begin on day one, with 401(k) matching and additional benefits available.
• flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance
• leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees