TEKsystems-posted 3 days ago
$21 - $21/Yr
Full-time • Entry Level
Onsite • Plymouth Charter Township, MI
5,001-10,000 employees

We are seeking a high‑performing Customer Service Representative to join a fast‑paced healthcare call center environment. In this role, you will handle inbound patient and provider calls, support prior authorization inquiries, and deliver exceptional customer service while navigating multiple computer systems. This position is ideal for someone who enjoys problem-solving, multitasking, and helping people understand their healthcare and medication benefits.

  • Handle a high volume of inbound calls (50–100 per day) from members, providers, and pharmacies.
  • Answer questions related to prior authorizations, medication coverage, and general inquiries, including confidential health information.
  • Perform follow-up outbound calls as needed to resolve issues.
  • Navigate multiple internal systems and programs to research information and accurately update customer records.
  • Ensure all information is entered with precision and attention to detail.
  • Maintain strong performance in quality and accuracy metrics.
  • Work collaboratively within a structured, metrics-driven call center environment.
  • 1+ year of high-volume call center experience (within the last 2–3 years)
  • Strong job stability (no jumpy resumes)
  • Excellent customer service and communication skills
  • Ability to handle confidential information
  • Accurate data entry and computer proficiency
  • Typing speed 30 WPM minimum
  • Ability to multitask across multiple systems
  • Healthcare or medical call center experience
  • Pharmacy technician certification
  • Bilingual candidates (any language)
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
  • Tuition reimbursement
  • Travel/theme park/movie discounts
  • Quarterly bonuses
  • Career advancement opportunities
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