Call Center Representative
About The Position
Are you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Call Center Representative. This position involves providing customer service excellence, answering and directing incoming phone calls, providing account assistance, resolving customer concerns, and promoting products and services. The ideal candidate has at least one year of customer service experience, including assisting customers by phone. A successful person in this role has strong communication skills; effective organizational and time management skills; is adept at problem-solving; is highly accountable; has impeccable attention to detail; and is adaptable, dependable, and comfortable interacting with a broad range of individuals. SBMCs team is made of up dedicated individuals seeking to fulfill the Banks vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders .
Requirements
- High School Diploma or General Education Degree (GED)
- One year of customer service experience
- Experience helping customers by phone
- Experience with Windows-based computers
Nice To Haves
- English/Spanish Bilingual skills
- Experience with Microsoft Office Suite
- Experience with multi-line phone systems
Responsibilities
- Provide a positive customer service experience in harmony with our Customer Service Standards.
- Adhere to the Banks Principles & Professional Standards.
- Proactively engage and educate customers on our full range of products and services based on their individual needs.
- Maintain a strong understanding of products, services, technology, and operational procedures.
- Answer incoming calls and assist or transfer customers as appropriate.
- Provide account information and resolve customer concerns regarding account issues.
- Initiate referrals to designated specialist in the Bank including Lending, Merchant Services and Investments.
- Serve as back-up coverage for other Customer Support desks within the scope of the position.
- Other duties as assigned.
Benefits
- Competitive, market-based pay
- Comprehensive insurance benefits package including medical, dental, vision and more
- 401(k) plan with maximum 6% employer match
- Profit Sharing plan
- Generous paid time off plans
- Employee Health and Wellness program
- Community volunteer opportunities
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
