Call Center Representative

Ice Speak Social • Los Angeles, CA

7h

About The Position

At Ice Speak Social , we specialize in bespoke call centre solutions that enhance customer satisfaction and drive business results. We’re building a vibrant, collaborative team that communicates with professionalism and a positive attitude — and we want you to be part of it! Role Overview As a Call Center Representative , you’ll be the voice of Ice Speak Social — answering inbound calls, helping customers with questions or concerns, and ensuring every interaction is friendly, efficient, and solution-focused.

Requirements

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and customer focus.
• Comfortable with computers and multi-line phone systems.
• Ability to work in a fast-paced environment.

Nice To Haves

• Previous call center or customer service experience preferred but not mandatory.

Responsibilities

• Answer inbound calls promptly and professionally.
• Provide accurate information about our services.
• Respond to customer inquiries via phone, email, or chat.
• Document and track customer interactions in the system.
• Troubleshoot issues and escalate when necessary.
• Maintain high standards of customer satisfaction and call quality.

Benefits

• Competitive hourly wage + performance-based bonus opportunities.
• Paid training and career growth paths.
• Supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED