Call Center Representative
Seronda Network•San Antonio, TX
6h•$50,000 - $63,000
About The Position
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. Our Call Center Representatives are crucial in building strong relationships with our customers, ensuring their needs are met promptly and effectively.
Requirements
- High school diploma or equivalent; further education is a plus
- Proven experience in a customer service role, preferably in a call center
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
- Familiarity with customer relationship management (CRM) software
Responsibilities
- Answer incoming calls and respond to customer inquiries
- Provide accurate information about products and services
- Resolve customer complaints in a professional and timely manner
- Maintain a high level of customer satisfaction
- Document customer interactions and feedback in the system
- Collaborate with team members to improve service quality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
