Call Center Representative- START ASAP

TEKsystems•New York, NY

4d•$18 - $18•Onsite

About The Position

We are seeking sharp, articulate, and highly professional Customer Service Representatives to support shareholder communication campaigns for major corporate clients. In this role, you will engage directly with registered shareholders, educate them on corporate actions, and ensure they have the information needed to make informed voting decisions. This is a fast‑paced call center environment where accuracy, professionalism, and strong communication skills are essential. Candidates can expect 40+ hour workweeks during peak season.

Requirements

Experience in finance, accounting, business, or a closely related field.
Strong, articulate verbal communication skills.
Ability to multitask between inbound and outbound calls.
Proactive, self‑directed work style—able to stay productive during slower periods.
Must be punctual; zero‑tolerance policy for lateness.
Must be able to work every Saturday (remote).
Android 11 or iOS 16 (required for authentication & VPN access)
Reliable connection with minimum 50 Mbps download / 11 Mbps upload
Candidates must verify speeds via https://www.speedtest.net/

Responsibilities

Make outbound calls to shareholders using call lists provided by Okapi.
Handle inbound and outbound calls to provide customer service to registered shareholders.
Educate shareholders on corporate actions, board proposals, and voting options.
Track outstanding issues and provide timely updates to clients.
Log all call details and interactions into an Access database.
Assist in developing campaign messaging to ensure consistent and effective communication.
Maintain a call pace of 20–25 calls per hour in a high‑volume environment.
Use the company’s toll-free 800 number—your personal phone number will never appear on caller ID.