Call Center Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative Conduent is hiring in Bakersfield, CA Must be able to work onsite! First day Employment 3/16/2026 $19.58/HR Start First day training Great Benefits & Weekend’s Off 5 Weeks PAID TRAINING Bilingual English - Spanish is a Plus! Summary: As a Call Center Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to successfully pass a criminal background check.
- Must pass a Customer Service Skills assessment
Nice To Haves
- Bilingual English - Spanish is a Plus!
- Customer Service Experience
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Maintaining a thorough knowledge of the company and client programs, policies, and technology.
- Providing support to other positions/operations in cases of heavy workloads or absences.
Benefits
- Full Time Employment
- Hourly rate of $19.58 starting on day one.
- Spanish/ English Bilingual incentive after training $20.58
- Weekend’s OFF!
- Work hours are FT (Mon-Friday) 9:45am-6:15pm
- Paid Training- Training schedule is Monday through Friday for three weeks, from 9am to 530pm and week four & five is 9:45am-6:15pm.
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
