Call Center Representative (Flexible Schedule)

OneMCI•Killeen, TX

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re expanding our team and looking for motivated Call Center Representatives to join us! In this role, you’ll handle inbound calls and guide customers through the sales process, helping them discover new products and services while delivering exceptional support. This is a great opportunity to develop your customer service and sales skills in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Requirements

Must be 18 years or older
High school diploma or equivalent required
Strong communication and organizational skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with strong time management skills
Ability to troubleshoot, resolve issues, and follow up with customers
Strong problem-solving and conflict resolution abilities
Customer-first mindset: empathetic, patient, and responsive
Ability to multitask and work independently
Team player with a collaborative attitude
Comfortable working in a fast-paced, evolving environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

Respond to inbound and outbound calls in a friendly, timely, and professional manner
Resolve customer inquiries effectively, aiming for first-call resolution
Research and retrieve information across systems to support customer needs
Accurately document interactions and process claims in internal systems
Engage customers in solution-focused conversations to identify the best options
Use training resources and scripts to provide accurate information and support
Maintain confidentiality and handle sensitive data responsibly
Escalate complex issues to the appropriate team members when necessary
Participate in ongoing training and team meetings to stay current on updates
Adhere to attendance and scheduling expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.